Emergency & same-day computer support

What counts as an emergency?

Anything that has stopped you (or your business) cold. The most common emergency calls we get are:

• Office network down — staff can't work
• Ransomware locking files
• Hard drive failed and you have urgent client work
• PC won't boot the morning of an important meeting
• Lost access to your email or Microsoft 365
• Internet down at home and you're working from home

How emergency support works

Call us. We will assess the situation in 5 minutes and tell you straight whether we can fix it remotely (often within the hour) or whether we need to come on-site. We do not charge a "panic premium" — emergency rates are the same as standard rates, you just jump the queue.

After hours

Existing managed-plan customers have after-hours emergency support included. For everyone else, after-hours is best-effort — call us and we will let you know what we can do.

Before you call

If it is safe to do so:

• Do not panic — most problems are recoverable
• Do not keep restarting a failing drive — it makes recovery harder
• Do not pay any ransomware demand — call us first
• Take a photo of any error messages
• Write down what you were doing when it happened